# Charcoal AI Inc. Privacy Policy

Charcoal AI Inc. ("Charcoal AI", "we", "us", or "our") is committed to maintaining robust privacy protections for its users. Our Privacy Policy ("Privacy Policy") is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.

## Definitions

"Site" refers to the Company's website, which can be accessed at trycharcoal.com.
"Mobile Application" refers to our iOS and Android applications.
"Service" refers to the Company's AI chatbot services accessed via the Site or Mobile Application.
"You" refers to you, as a user of our Site, Mobile Application, or Service.

By accessing our Site, Mobile Application, or Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.

## I. Information We Collect

### 1. Personal Information
We collect the following types of personal information:
- Email address and account credentials
- Device identifiers and mobile device information
- Usage data and interaction history with our AI chatbot
- Profile information you choose to provide
- Payment information (processed securely through our payment processors)
- Chat history and content of conversations with our AI service

### 2. Information Collected via Technology
When you use our Service, we automatically collect:
- Device information (type, model, operating system)
- IP address and location data
- App usage statistics and analytics
- Performance and error data
- Access timestamps
- App interaction patterns

We use cookies and similar tracking technologies to collect information about how you use our Service. These technologies help us:
- Maintain your session and preferences
- Analyze usage patterns
- Improve our AI service
- Provide personalized experiences
- Ensure security of our Service

### 3. Mobile Application Specific Collection
Our Mobile Application may collect:
- Mobile device identifiers
- Operating system and version
- Device settings
- Mobile network information
- App usage statistics
- Location data (if permitted)
- Push notification tokens

### 4. AI Service Specific Collection
Our AI chatbot service may collect:
- Chat histories and conversation logs
- User inputs and queries
- AI response data
- Usage patterns and preferences
- Feature interaction data
- Performance metrics

### 5. Children's Privacy
The Service is not directed to anyone under the age of 13. We do not knowingly collect or solicit information from anyone under the age of 13. If we learn that we have collected personal information from a child under age 13, we will delete that information promptly. If you believe we might have any information from a child under 13, please contact us at support@trycharcoal.com.

## II. How We Use and Share Information

### Personal Information Use
We use your personal information to:
- Provide and maintain our Service
- Improve and personalize our AI chatbot
- Process your transactions
- Send you technical notices and updates
- Respond to your comments and questions
- Prevent fraud and abuse
- Comply with legal obligations

### Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist in operating our Service
- Analytics providers who help us understand Service usage
- Payment processors for handling transactions
- Law enforcement when required by law
- Successor entities in the event of a business transaction

## III. Data Security

We implement industry-standard security measures including:
- Encryption of data in transit and at rest
- Secure server infrastructure
- Regular security audits
- Access controls and authentication
- Secure development practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

## IV. Your Rights and Choices

You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Control app permissions
- Export your data

To exercise these rights, visit your account settings or contact us at support@trycharcoal.com.

## V. Third-Party Links and Services

Our Service may contain links to other websites or services. We are not responsible for the privacy practices of these third parties. This Privacy Policy applies only to information we collect.

## VI. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:
- Sending an email to the address associated with your account
- Posting a notice on our Site
- Displaying an alert in our Mobile Application

Significant changes will go into effect 30 days following such notification. Continued use of our Service after the effective date constitutes acceptance of the updated Privacy Policy.

## VII. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at:

Email: support@trycharcoal.com
Website: trycharcoal.com

Last Updated: January 17, 2025